Privacy Policy for Venyora

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identification Information: This includes your name, email address, postal address, phone number, and date of birth when you register on our site, place an order, subscribe to our newsletter, or fill out a form.
• Payment Information: When you make a purchase, we collect necessary payment details, such as credit/debit card numbers and billing addresses. Please note that we do not store full credit card details on our servers; they are processed securely by our third-party payment processors.
• Technical Data: This includes your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services, such as pages viewed, time spent on pages, click patterns, and navigation paths.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

The information we collect is used in various ways to ensure we provide you with the best possible service:

• To Process Orders: We use your personal and payment information to process and fulfill your orders, including sending order confirmations and shipping updates.
• To Improve Our Website: We continually strive to improve our website offerings based on the information and feedback we receive from you. Usage data helps us understand popular sections and areas for enhancement.
• To Personalize User Experience: Your information helps us to better respond to your individual needs and tailor product recommendations.
• To Send Periodic Emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. You can unsubscribe from marketing emails at any time.
• To Manage Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
• For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt all sensitive/credit information supplied, ensuring it is transmitted securely.
• Access Control: Access to your personal data is restricted to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
• Data Storage: While we do not store full credit card details, other personal data is stored on secure servers with robust firewall protection.
• Regular Audits: We regularly review our systems for potential vulnerabilities and attacks.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• Trusted Third Parties: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and comply with data protection laws. These include payment processors, shipping companies, and email service providers.
• Legal Requirements: We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses without restriction.

5. Your Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].

6. Cookies

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Help remember and process the items in your shopping cart.
• Understand and save your preferences for future visits.
• Compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. For more detailed information on how we use cookies, please visit our Cookie Policy page.

7. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

8. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

9. Contacting Us

If you have any questions regarding this Privacy Policy, you may contact us using the information below:

Venyora 7 Bell Yard, London, WC2A 2JR, United Kingdom Phone: +442079460980 Email: [email protected] Hours: Mon-Fri: 9:00-17:00, Sat: 10:00-14:00

This Privacy Policy was last updated on 26 October 2023.